Sales: 888.881.1988 Support: 833.214.2715
Sales: 888.881.1988 Support: 833.214.2715
Counterpoint Technology Services

Expert Counterpoint Services From Planning Through Growth

NCR Voyix Counterpoint is a powerful enterprise software, but its long-term value depends on how well it is planned, configured, deployed and supported. POS Highway brings software, cloud infrastructure, implementation expertise and business intelligence together for retail, wholesale and multi-location companies.

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Counterpoint Since 1995 Decades of retail technology experience
Nationwide Service New York and Hawaii offices
One Technology Partner Software, cloud, data and service
A Better Technology Foundation

Software is Only the Beginning

Many entry-level POS providers focus primarily on checkout functions, standard configuration and basic support. That approach may work for a simple store, but it often falls short when a business has multiple locations, complex inventory, purchasing, wholesale customers, ecommerce, accounting requirements or specialized operating procedures.

POS Highway looks at the entire business environment.

We bring together Counterpoint software, Microsoft Azure infrastructure, implementation planning, data services, training, technical support and software development. Our goal is to build a reliable operational platform that can support your business today and adapt as requirements change.

POS Highway implementation team planning a Counterpoint project in the office
A Structured Path Forward

Counterpoint Services Organized Around Your Business

From discovery through long-term support, each service addresses a specific part of creating a dependable Counterpoint environment.

Business Discovery and Project Planning

A successful implementation begins with understanding how your company operates. We review business processes, locations, departments, workstations and operational priorities before recommending software, cloud resources or integrations.

  • Retail, wholesale and B2B workflows
  • Store, warehouse and office operations
  • Inventory, purchasing and receiving processes
  • Customer Accounts Receivable requirements
  • Ecommerce, accounting and connected applications
  • Hardware, payment processing and network needs
  • Data conversion, security and reporting priorities
  • Training, testing and go-live preparation
Each approved project is supported by a defined scope of work, assigned responsibilities and measurable implementation milestones.

Counterpoint Implementation and Deployment

Our implementation team configures Counterpoint around the way your business sells, purchases, receives, transfers and manages inventory. We manage the technical and operational details required for a dependable launch.

  • Software installation and configuration
  • Store, warehouse and company structure setup
  • Inventory, vendor and customer configuration
  • Pricing, promotions, tax and security setup
  • Purchasing, receiving and transfer workflows
  • POS hardware and workstation preparation
  • Integrated payment processing preparation
  • System testing and go-live assistance

Data Conversion and System Preparation

POS Highway helps prepare, validate and convert approved business information from Excel into Counterpoint. The scope depends on the quality, structure and completeness of the records provided.

  • Inventory and product records
  • Categories and subcategories
  • Costs, prices and quantities on hand
  • Vendor and customer information
  • Open Accounts Receivable balances
  • Location-specific inventory
  • Data cleanup, import testing and validation
Our data migration worksheet template makes it easy to organize items, vendors, customers and opening balances from your previous system. Your team prepares and cleans the data in the worksheet, then POS Highway imports it into Counterpoint and tests it before go-live.

Microsoft Azure Cloud Migration and Hosting

Move Counterpoint to a professionally managed Microsoft Azure environment without purchasing or maintaining an on-site server. We can deploy a new cloud system or move an eligible on-site Counterpoint environment following authorization and technical review.

  • Azure environment design and deployment
  • Counterpoint and SQL Server migration
  • Windows workstation access configuration
  • Backup management, security and monitoring
  • Resource and performance planning
  • Remote access for authorized employees
  • Testing before production cutover
  • Ongoing cloud infrastructure management
Older environments may require a Counterpoint upgrade or additional data work before moving to Azure.

Role-Based Training and Go-Live Support

Our training is organized around job responsibilities and actual business procedures. Managers and internal trainers can be prepared first, followed by the employees responsible for each area of the operation.

  • Point of sale and order entry
  • Inventory, purchasing and receiving
  • Customers, Accounts Receivable and payments
  • Transfers and multi-location inventory
  • Reports and operational review
  • DataIQ AI Dashboard, analytics and forecasting
  • Dashboard alerts, exceptions and management insights
  • Employee security and system administration

Technical Support Agreements

Eligible POS Highway customers can select technical support coverage for Counterpoint, cloud infrastructure, workstations and connected technologies. Each agreement defines the supported systems and applicable service levels.

  • Counterpoint troubleshooting
  • Microsoft Azure, Windows and SQL Server assistance
  • Workstation and peripheral configuration
  • Printer and scanner troubleshooting
  • Integration and performance support
  • Counterpoint upgrade planning
  • Coordination with NCR Voyix and third parties
  • Preventive reviews and hardware guidance
Our team works to identify the source of an issue, not simply address the visible symptom.
Technology consultant training retail managers on their point of sale system
Implementation That Reaches the Finish Line

Prepare the System. Prepare the Team.

We do more than install software. Configuration, data preparation, testing, training and launch planning work together so employees can use Counterpoint with confidence.

  • Business procedures are translated into working system processes.
  • Managers understand their responsibilities before go-live.
  • Testing confirms that hardware, software and essential workflows operate together.
  • Launch assistance helps the team apply its training in the live environment.
Extend Your Capabilities

Improve Counterpoint Beyond Standard Configuration

Specialized applications and carefully designed connections help Counterpoint support established workflows that do not fit an out-of-the-box approach.

Custom Software and Workflow Development

POS Highway creates applications, reports and workflow enhancements that extend Counterpoint while preserving the stability of the core system. Development begins with documented requirements, followed by solution design, testing, deployment and ongoing support.

  • Specialized Counterpoint applications
  • Operational workflow automation
  • Custom reports and document design
  • Data entry and maintenance tools
  • Inventory and order management enhancements
  • Customer-specific pricing processes
  • Import, export and validation utilities

Third-Party Software Integration

Disconnected systems create duplicate work, inconsistent records and delayed reporting. We evaluate each integration based on the required data, workflow, timing and capabilities of the connected platforms.

  • Shopify ecommerce
  • QuickBooks Online and Sage 100 ERP
  • Marketing automation platforms
  • Shipping and fulfillment software
  • Warehouse applications
  • Customer relationship management systems
  • Custom APIs and file-based exchanges
DataIQ Business Intelligence

Turn Counterpoint Data Into Better Decisions

Traditional POS reports explain what has already happened. DataIQ helps management identify what requires attention and what may happen next. It is especially valuable for organizations managing multiple stores, large product catalogs or rapidly changing demand.

  • Live sales and inventory dashboards
  • Multi-location performance comparisons
  • Demand forecasting and replenishment guidance
  • Stockout risk and excess inventory analysis
  • Margin and pricing exceptions
  • Sales representative performance
  • Accounts Receivable monitoring
  • Automated alerts and management notifications
DataIQ is an optional solution that can be scoped according to your reporting, forecasting, automation and training requirements.
Retail leaders reviewing sales, inventory and forecasting dashboards
Why POS Highway

One Technology Partner for the Entire Counterpoint Environment

POS Highway technical team testing Counterpoint hardware and software before go-live

POS Highway brings together capabilities that are often divided among multiple vendors. This broader expertise helps reduce vendor confusion, improve accountability and create a technology environment that can evolve with the business.

NCR Voyix Counterpoint Expertise
Microsoft Azure Cloud Infrastructure
Retail, Wholesale and Multi-Location Experience
Project Planning and Implementation
Data Conversion and SQL Server Knowledge
Employee and Management Training
Technical Support Agreements
Custom Software Development
Accounting and Ecommerce Integrations
DataIQ Analytics and Forecasting
Nationwide Service
New York and Hawaii Offices
Frequently Asked Questions

Clear Answers Before You Begin

Every Counterpoint project is different. These answers explain the basic service boundaries and planning approach.

Can POS Highway Implement Counterpoint for a New Business?

Yes. We provide project planning, Counterpoint configuration, Azure cloud deployment, data conversion, employee training, testing and go-live assistance for new implementations.

Do We Need to Replace Counterpoint to Move to Microsoft Azure?

Not necessarily. Migration requirements depend on the current Counterpoint version, server configuration, database condition and connected applications. Older environments may require an upgrade or additional migration work.

Can POS Highway Integrate Counterpoint With Our Other Software?

We develop and support integrations for selected accounting, ecommerce, marketing, shipping and business applications. Every integration is reviewed to confirm technical compatibility and define the required workflow.

Is DataIQ Included With Counterpoint?

DataIQ is an optional POS Highway solution. Dashboards, analytics, forecasting, automation and training are configured according to the information and management capabilities your business needs.

Who Is Eligible for a POS Highway Technical Support Agreement?

Technical support agreements are available to eligible POS Highway customers with supported Counterpoint software, cloud environments, workstations and connected applications.

Do You Support Multi-Location and Enterprise Businesses?

Yes. POS Highway supports retail, wholesale and multi-location organizations that require centralized inventory, purchasing, customer management, reporting, cloud access and connected business applications.

Does POS Highway Provide Nationwide Service?

Yes. We serve businesses across the United States from our New York and Honolulu offices, with remote implementation, training and technical support capabilities.

Build a Better Counterpoint Operation

The Right Technology. The Right Expertise. One Clear Plan.

Whether you are replacing an entry-level POS system, opening new locations, moving an eligible Counterpoint environment to the cloud or improving an existing POS Highway-supported system, we can help you define the appropriate next step.

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